eMobility · EV ChargingProactive support and a 10%+ efficiency gain
A Dutch leader in electromobility whose support agents jumped between Salesforce and external partner portals to answer a single question. Bondata connected those systems into one 360° customer view.
01 · The Challenge
The challenge
EV Company delivers end-to-end charging solutions for private and business customers — but its support experience was slowed by fragmented data. Agents had to work across disconnected systems to resolve even routine cases:
- Agents manually searched Salesforce, then logged into external partner portals (Last Mile Solutions and Road) to find charging-station information.
- Connecting lease drivers to their corporate accounts across systems was slow and error-prone.
- The result was slow response times, missed upsell opportunities and preventable customer churn.
02 · The Solution
How Bondata solved it
Bondata connected Salesforce to partner APIs without extensive custom engineering, visualizing the mapping between customer records and entities across every system:
- Salesforce connected directly to partner APIs — no heavy custom engineering required.
- Accounts and contacts from external partners matched automatically into Salesforce.
- A unified 360° customer view, with automated error detection and charger resets over API.
03 · The Results
The results
Support agents stopped hopping between systems and started resolving cases from one screen — faster, with far less manual effort.
- 70% FTE savings within the customer-service team by eliminating multi-system navigation.
- A 10%+ overall efficiency boost in case-resolution speed.
- Automated error detection and charger resets handled directly over the partner API.
With Bondata, it really feels like an extension of your capabilities. You aren't just buying a tool; you're buying the technical expertise to make things happen.
